Red screen of death is one of the most common issues raised by many owners of the Apple iPhone 6 and 6 Plus these days. As a matter of fact, this concern has been circulating the web through forum threads and relevant sites' posts, along with other problems emerging on the new iPhones.
And just recently, the same issue has been relayed to us through email, by one of the device owner's saying her iPhone 6's screen turns red and gets stuck on the Apple logo. In respond to this concern, we have come up with this post. Anyone who's having the same problem with their iPhone 6 or iPhone 6 Plus may also refer to the following workarounds we recommend to our problem sender.
Possible Cause(s)
Several device experts had claimed the problem on blue/red screen affecting iPhone 6 and iPhone 6 Plus could be due to a faulty software while others thought of it as a hardware issue. Apple, however has not yet released an official statement on this matter, giving us no clue as to what's really going on.
Recommended Workarounds
Before you schedule a repair appointment with a technician, we suggest you give the following workarounds a try. Some iPhone owners claimed that they've fixed the same problem by performing these methods. If you haven't done these yet, we recommend this time you should try them.
If the problem is due to a faulty software, then can try these methods.
A. Restart your iPhone (Soft Reset)
A simple restart or soft reset can help fix several issues including device resets and reboots, crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and not responding keypad. The process is done by turning the device off for a few seconds and then turn it back on. It's like restarting a computer.
A soft reset won't affect data on your device, so there's nothing to worry. Just in case you need further assistance, here's how to perform a soft reset on your iPhone 6 / 6 Plus.
- Press and hold the Power button until the option to 'Slide to Power Off' shows. Release the button by then.
- Slide the Power switch right.
- Wait for a few seconds for your phone to power off.
- With the phone powered off, press and hold the Power button until the Apple logo displays then release.
- If the phone does not restart or respond to any input, press and hold the Power and Home buttons until the Apple logo displays, then release.
B. Restore your iPhone with iTunes (Hard Reset)
If problem persists after performing a soft reset, your next option is to perform a hard reset or iPhone restore. Here's how to do it:
- Hold down the Power button until your phone powers off.
- Connect or plug your iPhone in to a computer with a USB cable.
- Open iTunes on your computer. Make sure the computer is running the latest iTunes version.
- Press and hold the Power and Home buttons on your iPhone until you are prompted with the Plug in to iTunes screen.
- Wait for your iPhone to be recognized and displayed in iTunes.
- From the Summary pane, select and click Restore.
- Follow the onscreen instructions to restore your device through iTunes.
- If your iPhone is not recognized or shown in iTunes, attempt to force your iPhone into Recovery Mode, and then restore it.
If the red screen problem is due to a faulty hardware and neither of the aforesaid workarounds works, then this is the time you should contact Apple Support or visit an iPhone technician to check your device for possible hardware damage(s). If you just got your device from an Apple Store and unfortunately experienced the red screen issue, then you can take it back to the store and have it replaced. Surely, it would still be under warranty.
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